The Certified Contact Center Team Leader Program is developed for contact center middle management individuals.

The Certified Contact Center Team Leader Program is developed for contact center middle management individuals. The Team Leader forms the crucial link between operations, management and agents. These
individuals face high levels of stress and are usually promoted based on the fact that they were high performing “Super” agents. However, not all individuals are natural leaders and may not have the proper skills to transform themselves from a highly stressed position to exceedingly successful performance.
The CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader.