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Conference Details:
Strategic Customer Advocacy Management
Price : SGD 3195.00 - 3495.00

Mon 14-Jan-2008
Capitalize on the Expert Knowldege to gain maximum value on these vital issues: • Ascertain the relationships between customer loss, customer retention and customer acquisition - insight that is critical to your ongoing success • Understand why the reasons customers leave may not be what you think - how to get to the real root of the problem • Discover the secrets to Winning back lost customers - and Preventing at-risk customers from leaving • Target and Acquire new customers who will perform like your most profitable customers - stop wasting money on the rest • Build an organization and culture in which everything - from communications, to employee attitudes and actions, to processes - is centered around the customer



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